Colectors Box and Customs

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Aemilian
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Joined: November 10th, 2018, 1:59 pm

Colectors Box and Customs

Post by Aemilian » November 10th, 2018, 2:06 pm

Thursday I received a letter that my Collectors Box finally arrived.
Unfortunately it is at customs und they charge me 32$ custom fee.
I backed the Collectors Box for 65$ (plus shipping!) and now I should pay another 32 bucks? Why?
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phimseto
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Joined: April 18th, 2012, 7:01 am

Re: Colectors Box and Customs

Post by phimseto » November 13th, 2018, 10:01 am

Aemilian, private message me the email you use for CrowdOx. I can make an inquiry as to why.
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RedBard
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Joined: November 26th, 2018, 9:03 am

Re: Colectors Box and Customs

Post by RedBard » November 26th, 2018, 12:58 pm

phimseto wrote: ↑
November 13th, 2018, 10:01 am
 Aemilian, private message me the email you use for CrowdOx. I can make an inquiry as to why.
OFFTOPIC: I am apparently not authorized to write private messages as this account is new. My zendesk ticket number for damaged Double Collectors box is 8969.

Thank you kindly!

Kickstarter backer # 26,363
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phimseto
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Joined: April 18th, 2012, 7:01 am

Re: Colectors Box and Customs

Post by phimseto » November 26th, 2018, 1:33 pm

Hi Redbard, will follow up with you in PM.
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