Right in the settings tab on Kickstarter is the ability to turn off emails for projects. If people don't want to receive emails for updates from Kickstarter then they can turn off email updates on Kickstarter. I'm also extremely confused why you're "we try our best to hit as many users as possible" by not using the one tool that hits every user on their own terms?sea wrote:Time for a peek behind the curtain!
I understand your point, but you'd be surprised how many people complain about getting important news updates buried inside Kickstarter updates. Many people do not have the time to read Kickstarter updates, and there are lots of them, so people tend to skim them and miss details or just ignore them entirely.The Tallest wrote:The way the announcements are handled is utter crap. There should be only two official places ALL announcements should go.
In that order. People backed on KS so ALL COMMUNICATION should go through it. The 'Oh, people consider it spam to get emails from KS.' excuse is bullshit. People backed on it, they are going to want to see emails from things they backed come from KS.
Balancing communications channels we use is a challenge. We put the highlights/cool random stuff/"everything else" on Tumblr (which basically acts as our news page since we don't have one), important backer news is related via Kickstarter, Facebook is used for small stuff and is often a mirror of Tumblr, Brian Fargo's Twitter account is typically stuff he wants to announce that wouldn't warrant a bigger update (like mentioning details of an upcoming patch), etc. Last, we do direct email messages with critical information only when absolutely necessary, since we do not want to constantly spam our backers with information they generally don't care about.
We feel these different levels of communications give us access to fans who are at different levels of involvement, i.e. the most dedicated are those who are registered on our forums, then there's social media followers, then Kickstarter backers, and finally more "general audience" on Tumblr. Part of this is in part us leveraging the strengths of those platforms; part of it is also legacy from back when we did not really have a fully dedicated web developer to oversee our web communications or develop robust web sites, which led to us using other platforms more heavily.
You can expect to see some of this change and evolve over time as we get more web sites online and updated with more sophisticated features - for example, we plan to get the Torment web site updated to have a proper news page and content management system, and we may eventually have it supersede most other communications outlets. Wasteland 2 is a bit trickier now that the game has already been released; practically speaking, there is a lot less value in rebuilding a new site from scratch only for it to see very little use.
In short: we try our best to hit as many users as possible, and maintaining a balance is important. We don't want to drown people in information, but we also don't want to release information and have it be hard to access for those who want it. While there is always room for improvement this way, we feel that the balance we strike is pretty effective.
As for releasing information entirely: that's not something I, nor Thomas decide on (or if we do, it usually needs to be vetted by someone higher up). A lack of information doesn't mean it doesn't exist; it's just that we do not want to flood people with too much at once, or that sometimes the info we have is subject to change and we do not want to send mixed messages to people.
You are making information hard to access for those who want it by taking information that should be on Kickstarter and spreading it across numerous unrelated sites. It would be understandable if it were on the official site, but apparently you guys aren't using that either.
Now I have to wonder what all I missed with Torment, because I'm just finding out now that Kickstarter is apparently the very last place you're putting information.