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Crashing in battle against "townspeople" after Green Lady joins party

Posted: September 19th, 2018, 3:07 pm
by ocg80
Not sure the best place to post this sort of thing... game has been running mostly ok for me. I had some issues with my inventory flickering and disappearing, which seems to have gone away after switching my video settings down to High. However, I've crashed twice in a row when trying to fight the townspeople just after the Green Lady joins my party. I couldn't get a screenshot of the error message. My specs are Intel i7-4770 3.40 GHz, 12 GB RAM, Radeon RX460 4GB. I can run a game like No Man's Sky just fine.

Re: Crashing in battle against "townspeople" after Green Lady joins party

Posted: September 19th, 2018, 3:19 pm
by ocg80
OK I got the message now:
The UE4-BardsTale4 Game has crashed and will close
LowLevelFatalError
[File:F:\_hydra\workspace\BT-cook\bt\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 1015]
GameThread timed out waiting for RenderThread after 30.00 secs

It happens just after a "suspicious citizen" casts a spell... animation slows down and freezes, then I get that message.

Re: Crashing in battle against "townspeople" after Green Lady joins party

Posted: September 19th, 2018, 4:20 pm
by sear
Hi ocg80, sorry to hear about the crash. We're currently collecting data and investigating reports of technical issues with the game.

It would be helpful to us if you could visit our support page (https://inxile.zendesk.com/hc/en-us) and send us the following information:

- DirectX diagnostic report (see here for instructions: https://inxile.zendesk.com/hc/en-us/art ... 0009513513).

- Describe your issue in detail. What happens specifically when the problem occurs? Please provide us as much detail as you can.

We appreciate your patience, and we will try to follow up with you as soon as possible.

Re: Crashing in battle against "townspeople" after Green Lady joins party

Posted: September 19th, 2018, 7:07 pm
by ocg80
Thanks I'll try it again and post there!

Re: Crashing in battle against "townspeople" after Green Lady joins party

Posted: September 19th, 2018, 7:43 pm
by sear
Thanks much. We've got our QA and dev team helping to go through the issues so they should be able to give you some hands-on help.