READ FIRST: The Bard's Tale IV Known Issues

If you need assistance with a technical is sue with The Bard's Tale IV, this forum is for you. Spoilers are allowed, but spoiler warning tags are recommended.

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READ FIRST: The Bard's Tale IV Known Issues

Post by sear » September 18th, 2018, 4:57 pm

Hi everyone,

The Bard's Tale IV is finally out! We're very excited to finally bring this game to you after many years in development. It's a lengthy, detailed, tactical RPG, and we hope you are enjoying yourself.

As with any game release, there are a few issues that some users have run into. We're trying to get as much information as possible while also addressing things as quickly as we can. In the meantime, we're setting up this FAQ - if you've run into a problem, please check below before posting a thread.

Bug Reporting

If you have a bug or problem, it would be helpful to us if you could visit our support page - https://inxile.zendesk.com/hc/en-us - and send us the following information:
  • DirectX diagnostic report (see here for instructions: https://inxile.zendesk.com/hc/en-us/art ... 0009513513).
  • Describe your issue in detail. What happens specifically when the problem occurs? Please provide us as much information as you can, including step-by-step instructions to reproduce the issue if possible.
  • Save files, if the problem pertains to a specific save or game level/situation. Save files are located at C:\Users\<your username>\AppData\Local\BardsTale4\Saved\SaveGames. Add them to a zip archive and send them as an attachment with your issue report.
We appreciate your patience, and we will try to get back to everyone as soon as possible.


Technical Questions

Performance/Framerate Issues

We're working on getting some updates for performance out the door as soon as possible. We made initial improvements in Patch 1, and more are coming. We appreciate your patience.

If you're having performance issues on your hardware, we highly recommend you go into Options -> Graphics and click the "Auto Detect" button in there. This will scan your system and pick what the game engine feels are optimized settings for your system.

If you have a solid state hard drive (SSD), we also advise you to install it on there, as it should improve loading times and general responsiveness.


Flickering or flashing green lines on screen with NVIDIA graphics

A small number of users with NVIDIA graphics cards have reported a problem with visible green lines flickering, flashing, or "strobing" on screen while playing The Bard's Tale IV, particularly in fullscreen mode.

This appears to be caused by an incorrect color configuration in the user's display output settings. If you experience this issue, you should be able to resolve it by checking the instructions on this page: https://inxile.zendesk.com/hc/en-us/art ... 0009678874


Out of Video Memory Error

Some users have reported seeing an "out of video memory" error when starting the game. The main cause of this issue we've observed is for users who have computers (usually laptops) that have both an integrated and dedicated graphics processor. For more details on how to ensure the game is using your dedicated graphics, please see this page: https://inxile.zendesk.com/hc/en-us/art ... 0009733533


Save Game File Location

Saved game files for The Bard's Tale IV: Barrows Deep are located at:

C:\Users\<your username>\AppData\Local\BardsTale4\Saved\SaveGames


System Requirements

Minimum:
  • Requires a 64-bit processor and operating system
  • OS: Windows 7/8/8.1/10 (64 bit)
  • Processor: Intel Core i5-2500K (4 * 3300) or equivalent
  • Memory: 8 GB RAM
  • Graphics: NVIDIA GeForce GTX 760 (2048 MB) or Radeon HD 7970 (3072 MB MB)
  • Storage: 55 GB available space
Recommended:
  • Requires a 64-bit processor and operating system
  • OS: Windows 7/8/8.1/10 (64 bit)
  • Processor: Intel i5-4590 equivalent or greater
  • Memory: 8 GB RAM
  • Graphics: NVIDIA GTX 970/AMD 290 equivalent or greater
  • Storage: 55 GB available space

32-bit Operating Systems

Like the majority of newer computer games, The Bard's Tale IV: Barrows Deep has been compiled for 64-bit operating systems in order use newer performance features and larger amounts of memory. As such, it cannot run on 32-bit systems. For more details, please see this page: https://inxile.zendesk.com/hc/en-us/art ... 0009627374

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