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Cannot start the game

Posted: September 18th, 2018, 9:55 am
by garncze
Shows black screen, then the screen with copyrights and then crashes. Tried disabling the intro videos, loads into main menu, then the same, crash after 1 second.

Spec:
Win10, i7-6700K, Radeon RX470, 16GB RAM, SSD

Tried:
- restarting computer
- changing Win account
- drivers are up to date
- reinstalled the game
- verify game cache
- turned off second display

Re: Cannot start the game

Posted: September 18th, 2018, 10:07 am
by satoru
https://steamcommunity.com/app/566090/d ... 484403233/

I made a basic troubleshooting guide. Try some fo the stuff here. I'm adding more things constantly as I hear about variosu issues

Re: Cannot start the game

Posted: September 18th, 2018, 10:11 am
by thebruce
Nice work

Re: Cannot start the game

Posted: September 18th, 2018, 10:20 am
by Orpheus the Bard
Did you have any problems running the Alpha, Beta builds of the game?

Re: Cannot start the game

Posted: September 18th, 2018, 10:25 am
by garncze
Didn't have alpha/beta. Plus I tried 99% of the things on that list...

Re: Cannot start the game

Posted: September 18th, 2018, 11:00 am
by garncze
It was the Windows account with unicode characters in the end... fix your game ffs... if this is not fixed in a week, I am refunding. I won't be changing Win accounts every time I want to play.

Re: Cannot start the game

Posted: September 18th, 2018, 11:12 am
by KarlosCV
garncze wrote:
September 18th, 2018, 11:00 am
It was the Windows account with unicode characters in the end... fix your game ffs... if this is not fixed in a week, I am refunding. I won't be changing Win accounts every time I want to play.
My problem too, glad to find this. How did you solve it? Do I really have to reinstall my entire goddamn Windows to play this game?

Re: Cannot start the game

Posted: September 18th, 2018, 11:17 am
by garncze
I've created a new user without any special characters. I ticked that I don't have e-mail account for this person and they created me some default one, so you can change user and play the game... but that's blatantly stupid.

Re: Cannot start the game

Posted: September 18th, 2018, 11:45 am
by satoru
KarlosCV wrote:
September 18th, 2018, 11:12 am
garncze wrote:
September 18th, 2018, 11:00 am
It was the Windows account with unicode characters in the end... fix your game ffs... if this is not fixed in a week, I am refunding. I won't be changing Win accounts every time I want to play.
My problem too, glad to find this. How did you solve it? Do I really have to reinstall my entire goddamn Windows to play this game?
For now you just need to create a diffrent windows user. Reinstalling windows is not necessary

Re: Cannot start the game

Posted: September 18th, 2018, 9:58 pm
by Badsaint
Can't start the game as well. Pretty sure it's because of my Windows user name. I hope this gets fixed fast, creating a new user isn't as trivial for me because I have to reinstall/configure some stuff too.
Please fix this inXile, there already was a similar problem in Wasteland 2 with importing custom portraits, if I remember correctly.