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CrowdOx & Manual Payments or Adjustments

Posted: December 7th, 2016, 12:41 am
by Jajo
Just went through CrowdOx pledge confirmation and noticed, that someone somewhere is charging me an extra $5 for 'Manual Payments or Adjustments'.
I've made no changes to my fully digital pledge, nor have I selected any extras. The only thing I did during the process was select my country and a key for the stasis/underrail freebie.
What gives?

Re: CrowdOx & Manual Payments or Adjustments

Posted: December 7th, 2016, 1:29 am
by Centaur
Actually, you're not charged that $5... this is your $5 backer discount, which is counted as an 'external' payment on your total. So the total that you actually paid yourself, should still be the same.

Re: CrowdOx & Manual Payments or Adjustments

Posted: December 7th, 2016, 7:02 am
by Jajo
Ah, alright then.
Odd phrasing...

Re: CrowdOx & Manual Payments or Adjustments

Posted: December 7th, 2016, 8:01 am
by sear
Yeah, the external payments shown are your Fig pledge value, plus your discount value. They are listed as a credit to your CrowdOx balance - it's not asking you to pledge anything extra.

So, if you pledged for a $45 reward:

- $40 comes from Fig (what you pledged)
- $5 comes from your returning backer discount

Re: CrowdOx & Manual Payments or Adjustments

Posted: December 8th, 2016, 1:06 pm
by Nexus
[s]- $4 [/s]comes from your returning backer discount.

Im pretty sure he meant $5 :P

Re: CrowdOx & Manual Payments or Adjustments

Posted: December 8th, 2016, 3:05 pm
by sear
Nexus wrote:[s]- $4 [/s]comes from your returning backer discount.

Im pretty sure he meant $5 :P
Correct! Fixed. :oops:

Re: CrowdOx & Manual Payments or Adjustments

Posted: December 15th, 2016, 6:56 pm
by Hibernator
So why didn't I get the returning backer discount?

I pledged $95 for the early bird collectors edition, but never saw the $5 credit. I backed both WL2 and BT4.

Re: CrowdOx & Manual Payments or Adjustments

Posted: December 15th, 2016, 8:01 pm
by sear
Hibernator wrote:So why didn't I get the returning backer discount?

I pledged $95 for the early bird collectors edition, but never saw the $5 credit. I backed both WL2 and BT4.
Please reach out to us on our support page and we can look into it for you. Thanks!

https://inxile-entertainment.com/support