Sphere Puzzle in Order of Truth: Options Missing

If you need assistance with a technical issue, this forum is for you. Specifically for help with Torment: ToN itself. Spoilers are allowed, but spoiler warning tags are recommended.
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Posts: 1
Joined: August 7th, 2020, 7:48 pm

When I first begin the sphere puzzle, I have 4 of the 5 options to remove the sphere. The missing option is "front opening." When I wish to return the sphere, it is one of the options, but then another option, left opening, is missing.

At any given time, I never have all 5 "front, back, left, right, bottom" options available.

As a result, I am unable to complete the puzzle to receive the artifact.

If I examine and succeed with the frame, The "Return" option for front becomes available but not the "Remove." I am able to get the jagged object going this route but not the artifact.
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