Problem installing Collector's Edition

If you need assistance with a technical issue, this forum is for you. Specifically for help with Torment: ToN itself. Spoilers are allowed, but spoiler warning tags are recommended.

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Problem installing Collector's Edition

Post by UtherOrange » March 30th, 2017, 6:54 am

I just received Collector's edition. It will not install properly:

1. I inserted the disk labeled "Torment: Tides of Numenera" in my drive.
2. I navigated to that disk in my PC. It's listed as BD-RE (E:) Torment: Tides of Numenera
3. I double click on that drive entry.
4. A dialog box comes up asking or language and I select English.
5. A install window comes up on my PC: listing
Install Torment: Tides of Numenera
Technical Support
6. I select the Install option
7. The License agreement comes up and I select "I Accept" and cllick Install
8. the Steam Client Services screen pops up asking if I want to allow it to change my PC. I select for it to continue
9. The steam subsriber screen comes up telling me I'm going to have to enter the product code. I click ok
10. a screen comes up :

Please enter the product code you wish to add to your Steam library . Under Product Code: xxxxx-xxxxx-xxxxx, (not shown here), its
my Game code that was in the box along with a DLC code. I only enter the Product Code.

it pops up this screen

Product Activation
Please first activate the original game

The product code you've entered requires ownership of another
product before activation.

If you are trying to activate an expansion pack or downloadable
content, please first activate the original game, then activate theis
additional content.

See t he Steam support site for more information

That's ALL I GET! What is wrong with the installation. I have everything in the Collector's Edition box. There's only the one install disk.
Please help me.

Thannk you,

Laurel Swearengen

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Re: Problem installing Collector's Edition

Post by sear » March 30th, 2017, 1:16 pm

Apparently some of the codes were mis-printed, so that DLC codes were put in the game's spot and vice-versa. Can you try using the one labeled as "DLC code" instead?

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Re: Problem installing Collector's Edition

Post by Psider » March 31st, 2017, 11:08 pm

well, using the DLC code allowed the install to progress for me - it's a bit weird though as it specifically mentioned the backer outfit in the receipt it provided.

UPDATE: I just used the Game Code in Steam and if gave me the exact same receipt as the DLC code. And I don't see anything else besides the backer outfit in the DLC list - what exactly should I see when I've used both codes?

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Re: Problem installing Collector's Edition

Post by Psider » April 8th, 2017, 5:42 pm

For anyone interested, the 2 physical codes give the game and backer outfit. (at least for Oddity Collector level)

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Re: Problem installing Collector's Edition

Post by Shimarenda » June 11th, 2017, 5:56 pm

I pledged at the Oddity Collector 2 level, and just had this happen to me. I wondered if the codes were switched, and had the same experience you ended up having. I have two receipts for the Backer's Outfit.

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