Steam Key stolen?! (SOLVED)

If you need assistance with a technical issue, this forum is for you. Specifically for help with Torment: ToN itself. Spoilers are allowed, but spoiler warning tags are recommended.

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n3p3nth3
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Joined: February 24th, 2017, 3:33 am

Steam Key stolen?! (SOLVED)

Post by n3p3nth3 »

Hello,

I was trying to use my Steam key but it says "Duplicate Product Code", and it has been activated by a different Steam account?!
I wrote to the inXile support twice in the past week without receiving any reply.
PL: Torment was my favorite game of all time, and words couldn't describe my excitement when I learned about TTON's Kickstarter campaign - it was the ONLY project I backed for years.
Now, after all these years at the time of release, this had to happen, I must say I'm VERY disappointed :x

Billy
Last edited by n3p3nth3 on February 24th, 2017, 10:22 pm, edited 1 time in total.
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sear
Developer
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Joined: March 21st, 2012, 8:30 am

Re: Steam Key stolen?!

Post by sear »

Apologies for the longer than usual turn-around, things have been super busy in the lead-up to release. We're getting to everyone as quick as we can!
kaiman
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Joined: March 10th, 2015, 3:40 am

Re: Steam Key stolen?!

Post by kaiman »

Interesting. That's exactly what had happened to me with my store-bought copy of Pillars of Eternity. Got it eventually resolved with Steam support over the course of a week, but never was able to learn what the root cause had been.

So I am really curious: is this a mishap on the developer/publisher side, handing out duplicate keys, or are there shadier elements at work?
n3p3nth3
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Joined: February 24th, 2017, 3:33 am

Re: Steam Key stolen?! (SOLVED)

Post by n3p3nth3 »

Support contacted me and I received a new key that works, so I'm a happy customer again :mrgreen:
Thanks a lot!
Billy
lapinbeau
Novice
Posts: 41
Joined: April 14th, 2012, 5:45 pm

Re: Steam Key stolen?!

Post by lapinbeau »

I am having this same problem as well. I am unable to register my key, since Steam claims that it's already been redeemed.

I've sent a message to Torment's support page. But Steam's FAQ basically amounts to a big F*** you, stating that they have no obligation to help with stolen keys. Nice.

So yeah. Hopefully this gets resolved soon, because I really want to play this game sooner than later. :(
jzdhgkd
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Joined: March 1st, 2017, 3:36 am

Re: Steam Key stolen?! (SOLVED)

Post by jzdhgkd »

My key has been stolen too =(

lapinbeau can you please post here if you get anything from support? I sent them a message on 26th Feb however haven't gotten a reply at all and I'm itching to play!
manveruppd
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Joined: February 28th, 2017, 3:47 pm

Re: Steam Key stolen?! (SOLVED)

Post by manveruppd »

I'm in the same boat and I'm glad to see that they've responded to this thread and are resolving these problems. Eagerly awaiting for my turn!
lapinbeau
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Joined: April 14th, 2012, 5:45 pm

Re: Steam Key stolen?! (SOLVED)

Post by lapinbeau »

No response yet. :(
jzdhgkd
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Joined: March 1st, 2017, 3:36 am

Re: Steam Key stolen?! (SOLVED)

Post by jzdhgkd »

Hey guys,

Support just got back to me and issued a new key (and deactivated the old one.)

Won't be long til yours is fixed too :D
lapinbeau
Novice
Posts: 41
Joined: April 14th, 2012, 5:45 pm

Re: Steam Key stolen?! (SOLVED)

Post by lapinbeau »

Yyyup. According to my login history, some Russian fuck logged into my account a couple weeks ago. China and Indonesia too. I h ave since changed my password.

I hope InXile does something about this soon. Every moment I'm not helped, some thief is enjoying the game while I, who backed this project for more than $150, am getting screwed.
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