unable to move in combat

[greenbox4]

hello I am greenbox4
I am new to asking for help on forms. I just started to play this game, it is not a game problem, I am in the place where you land at the start of the game. I am being attacked but I can not move, I have used my abilities and items. I have wand but I cannot move to get in range to strike back. what am I doing wrong? thank you for any help