Where is my key?

For all Bard's Tale IV discussion that does not fit elsewhere, suggestions, feedback, etc. No spoilers allowed.

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How do I get my key?!?!

Post by Etagloc » September 18th, 2018, 11:57 am

why is this even an issue.. i'v made my selections though the email..
well it said "already selected"

NO email...this is seriously annoying.

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Re: Xsolla - when will we receive our key

Post by LadyOfHearts » September 18th, 2018, 12:00 pm

Lord_Stargazer wrote: ↑
September 18th, 2018, 11:56 am
LadyOfHearts wrote: ↑
September 18th, 2018, 11:42 am
I get response from phimseto that I will receive my preorder soon!!!!! That's unfortunately all I got. Soon!
On the Steam forums they posted that they are aware of the issues and they are working with Xsolla and CrowdOx to get everything sorted out. I wouldn't be able to play tonight anyway, so I hope I'll get everything before the weekend at least.
But I'm able to play and was able to play on release time. This is utterly shitty.

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Re: Xsolla - when will we receive our key

Post by Lord_Stargazer » September 18th, 2018, 12:15 pm

I fully understand your point. I'd probably furious if I were in your shoes.

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Re: Xsolla - when will we receive our key

Post by Jiffylush » September 18th, 2018, 12:20 pm

I submitted a dispute via Paypal and went ahead and purchased it through Steam.

The lack of response or help from XSolla AND InXile is disappointing but my 30+ year relationship with the game is apparently worth dealing with some bullshit. I'm going to make sure I play less than two hours today so that if I am unable to get a refund for my pre-order at least I will be able to get a refund on the purchase which actually cost me more.

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Re: Where is my key?

Post by thebruce » September 18th, 2018, 1:19 pm

Consider that if Xsolla is the problem, inXil is probably absolutely swamped with demands for immediate action. Have a bit more patience. I'm confident that even if the Xsolla completely fails everyone, inXile will make sure to come through with all orders and perks.

Disclaimer: IANAE(xile)E(mployee) :P
But I'm seeing on every social media front failures in distribution and responses from TPTB that they are working on it - not to every single request, obviously, but inXile is responding. Patience. It's day 1.
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Re: Where is my key?

Post by MrX » September 18th, 2018, 1:44 pm

dito - no key.... :roll:
see here - Release Key-Threat

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Re: Where is my key?

Post by tgdula » September 18th, 2018, 3:19 pm

Followup! I just got an email with all the links in it. Still need to download, but the keys are working.

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Re: Where is my key?

Post by MrX » September 19th, 2018, 2:25 am

i got my key...
here are some suggestions on how inexile should respond now, and open issues...

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Re: Where is my key?

Post by phimseto » September 20th, 2018, 7:48 am

Here's what we posted last night:

"We've been assured by Xsolla that all game keys have been sent to users. For digital extras, we are currently communicating with them, and they have assured us that they are working on getting all remaining items delivered. We strongly encourage everyone who got the game through Xsolla (https://bardstale.com/) to contact them at their customer support page, so that they can fully assist you with any issues you are experiencing: https://support.xsolla.com/"

If you have any trouble with them, please let us know.

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