Where is my key?

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higherdemon
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Xsolla - when will we receive our key

Post by higherdemon » September 11th, 2018, 12:45 am

Hello,

Several months ago I bought the standard edition of the bard's tale via Xsolla. When will I receive the key?

Thx

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phimseto
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Re: Xsolla - when will we receive our key

Post by phimseto » September 11th, 2018, 1:42 pm

My understanding is that your keys will be going out on release day.

satoru
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Re: Xsolla - when will we receive our key

Post by satoru » September 13th, 2018, 9:55 am

phimseto wrote:
September 11th, 2018, 1:42 pm
My understanding is that your keys will be going out on release day.
Will KS backers get their keys via CrowdOx?

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phimseto
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Re: Xsolla - when will we receive our key

Post by phimseto » September 13th, 2018, 5:40 pm

Yes. Rollout for that will begin soon.

LadyOfHearts
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Hello, where is my key?

Post by LadyOfHearts » September 18th, 2018, 8:07 am

Any reason I didn't get one? I contacted Xsolla and devs support yeasterday, I'm Marina.

Serra
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Re: Xsolla - when will we receive our key

Post by Serra » September 18th, 2018, 8:57 am

higherdemon wrote:
September 11th, 2018, 12:45 am
Hello,

Several months ago I bought the standard edition of the bard's tale via Xsolla. When will I receive the key?

Thx
It hapened the same thing to me, i bought the game throught Xsolla, the game got released, and I´m still waiting for the key.

TrueNeutral
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No backer key - backers treated as second-class again?!

Post by TrueNeutral » September 18th, 2018, 9:24 am

As a backer, I still don't have a key on release day while people who preordered or bought today are already playing the game. And per the latest backer update, whenever I do get a key, I'll have to download my extras from a janky third-party website that might be gone next year.

And yeah, I completed the survey, so don't ask. And don't make excuses for treating backers this way - this is the second time: Backers of TToN had to beg/demand to get the proper edition matching their pledge tiers, and the backer outfit pack was made available on Steam but not GOG - we had to wait and get it from the backer portal two weeks later.

Again, don't make excuses - I don't want to hear it. Obsidian did these things right with PoE 2 - keys were issued to backers well ahead of release for the edition on Steam or GOG matching (or most closely matching) their pledge tiers - why can't inXile do the same?

And don't blame GOG or CrowdOx: Keys should have been issued to backers weeks ago - then a short delay wouldn't have been a problem.

I didn't pledge for Wasteland 3, and I won't be supporting inXile's future crowdfunding efforts since you seem to have no respect for the people who put down money years ahead of time to help fund your games.

Unless you can apologize and get appropriate keys to backers ASAP, I'm done with you, inXile. I'll skip your games or relegate them to deep discount purchases well after release - there are plenty of other options for oldschool RPG goodness these days from devs who *do* know how to treat their supporters.

LadyOfHearts
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Re: No backer key - backers treated as second-class again?!

Post by LadyOfHearts » September 18th, 2018, 9:32 am

I preordered through Xsolla, truly baffling how some companies can't have shred of decency to deliver some codes.

Kystre
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Re: Xsolla - when will we receive our key

Post by Kystre » September 18th, 2018, 9:32 am

what happens to those who pre-ordered the game but have not received the key yet, and, the official price has dropped below the preorder price?

tgdula
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Where is my key?

Post by tgdula » September 18th, 2018, 9:50 am

I haven't received my key, and the link that was sent in case we didn't receive our key is dead.

How can I get the key?

calanthir
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Re: Xsolla - when will we receive our key

Post by calanthir » September 18th, 2018, 9:53 am

Would be nice to get update on when xsolla will send the key

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Lord_Stargazer
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Re: Xsolla - when will we receive our key

Post by Lord_Stargazer » September 18th, 2018, 9:59 am

I bought the Platinum Edition a while back and played the beta, so at least the game itself is currently updating via Steam, BUT I haven't got any of the promised extras yet. Will we get a new email by Xsolla with information on how to access the extras?

LadyOfHearts
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Re: Xsolla - when will we receive our key

Post by LadyOfHearts » September 18th, 2018, 10:28 am

I still haven't received my key. I want my key not some "investigation"

Jiffylush
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Re: Xsolla - when will we receive our key

Post by Jiffylush » September 18th, 2018, 10:36 am

I haven't received my key after pre-ordering in July. If I had not pre-ordered I could just buy the game on steam and play it now. The fact that your website now redirects to steam and has nothing to do with xsolla makes me think you have severed your relationship with them.

Are we going to get our key today?

LadyOfHearts
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Re: Xsolla - when will we receive our key

Post by LadyOfHearts » September 18th, 2018, 11:15 am

I still haven't received a thing.

Jiffylush
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Re: Xsolla - when will we receive our key

Post by Jiffylush » September 18th, 2018, 11:27 am

I have contacted xsolla support both by phone and via chat. They are unable to provide the key for the game, say it will take 2 days for technical support to look at the issue so I asked for a refund. It will take two days for them to decide if I am eligible for a refund.

I have contacted inxile support and will be contacting paypal next.

This feels like fraud, and instead of playing the game I bought months ago (in an effort to support the developers) I am dealing with this and certainly don't want to pay for two copies of the game just so I can play it on the day it launched.

Can we get any sort of official response on this?

Etaardvark
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Re: Xsolla - when will we receive our key

Post by Etaardvark » September 18th, 2018, 11:31 am

Same with me - spend 40 mins in chat with xsolla, was first told it would be resent within 20 mins, and then got the 2 days for technical support to look at the issue.

Unimpressed to say the least

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Lord_Stargazer
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Re: Xsolla - when will we receive our key

Post by Lord_Stargazer » September 18th, 2018, 11:41 am

Jiffylush wrote:
September 18th, 2018, 11:27 am
Can we get any sort of official response on this?
I second this.

LadyOfHearts
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Re: Xsolla - when will we receive our key

Post by LadyOfHearts » September 18th, 2018, 11:42 am

I get response from phimseto that I will receive my preorder soon!!!!! That's unfortunately all I got. Soon!

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Lord_Stargazer
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Re: Xsolla - when will we receive our key

Post by Lord_Stargazer » September 18th, 2018, 11:56 am

LadyOfHearts wrote:
September 18th, 2018, 11:42 am
I get response from phimseto that I will receive my preorder soon!!!!! That's unfortunately all I got. Soon!
On the Steam forums they posted that they are aware of the issues and they are working with Xsolla and CrowdOx to get everything sorted out. I wouldn't be able to play tonight anyway, so I hope I'll get everything before the weekend at least.

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