Missing backer rewards?

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phimseto
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Re: Missing backer rewards?

Post by phimseto » May 15th, 2018, 2:40 pm

Will take a look, thanks!

Blackstorm
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Re: Missing backer rewards?

Post by Blackstorm » May 18th, 2018, 10:57 am

Thank you.

JeroenB
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Re: Missing backer rewards?

Post by JeroenB » May 19th, 2018, 3:14 am

I understand from the above that Zendesk can sometimes show us end-users posts as being committed to the ticket thread, but inXile staff cannot see those same posts. Is that something that happens a lot? Should we repost as a matter of course any time we have not received a response in, say, two weeks?

@phimseto, could you check whether my last response of 27 March to inXile's response of 26 March is visible?

Andreeon
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Re: Missing backer rewards?

Post by Andreeon » July 17th, 2018, 8:18 am

Yes i Also cannot get my Remastered Bardtale either. says they are not ready to download or ready to be released
Guys please get back to me on this..

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Spectralshade
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Re: Missing backer rewards?

Post by Spectralshade » July 21st, 2018, 11:58 am

only thing I have been able tog et from crowdox is my beta key. none of the other digital rewards (inlcuding forum badge) is possible for me to get from them.

inXile needs to fix this as they are the ones ultimately responsible for problems caused by subcontractors.

immagikman
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Re: Missing backer rewards?

Post by immagikman » July 21st, 2018, 3:26 pm

Andreeon wrote:
July 17th, 2018, 8:18 am
Yes i Also cannot get my Remastered Bardtale either. says they are not ready to download or ready to be released
Guys please get back to me on this..
As I understand it the remaster version of 1-3 are not done yet, they are a work in progress.
Id just like to get my forum badges and signature as Backer of BT, TTON and Wasteland 2 & 3

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ConjurerDragon
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Re: Missing backer rewards?

Post by ConjurerDragon » August 19th, 2018, 1:42 am

How do I connect my forum account with kickstarter so that I get the Bards Tale IV backer sign on the forum?

eisberg
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Re: Missing backer rewards?

Post by eisberg » August 24th, 2018, 1:04 pm

ConjurerDragon wrote:
August 19th, 2018, 1:42 am
How do I connect my forum account with kickstarter so that I get the Bards Tale IV backer sign on the forum?
You can't
Email reply about it

Thanks for writing in. Our old forum badge system doesn't work for the new CrowdOx platform, and we're looking into a new solution to distribute them. You will receive an email update when the new forum badge is available. Thanks for your patience!

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ConjurerDragon
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Re: Missing backer rewards?

Post by ConjurerDragon » September 22nd, 2018, 4:47 am

eisberg wrote:
August 24th, 2018, 1:04 pm
ConjurerDragon wrote:
August 19th, 2018, 1:42 am
How do I connect my forum account with kickstarter so that I get the Bards Tale IV backer sign on the forum?
You can't
Email reply about it

Thanks for writing in. Our old forum badge system doesn't work for the new CrowdOx platform, and we're looking into a new solution to distribute them. You will receive an email update when the new forum badge is available. Thanks for your patience!
I did receive an E-Mail "Bard’s Tale IV - Digital Fulfillment" from CrowOx that had BT4 forum badges linked as a zip file. So - how do I use those? Are they supposed to be uploaded by me to replace the Avatar or is there another way to get them in the same place at the BTIV backer badges that some already have?

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