Missing backer rewards?

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LosGrak
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Missing backer rewards?

Post by LosGrak » December 5th, 2017, 4:31 pm

I registered on the CrowdOx site today and it correctly showed that I had backed at the Tormented Bard tier. However, when I completed the survey and received the confirmation email with the keys for my reward, it was missing the Torment: Tides of Numenera key. I never collected it from the old backer portal, so what gives?

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sear
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Re: Missing backer rewards?

Post by sear » December 5th, 2017, 4:38 pm

Please drop a message over at the Help Center with the details, and we can take a look: https://inxile.zendesk.com/hc/en-us

LosGrak
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Re: Missing backer rewards?

Post by LosGrak » December 5th, 2017, 4:57 pm

Thank you for pointing me in the right direction.

JeroenB
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Re: Missing backer rewards?

Post by JeroenB » December 9th, 2017, 4:47 pm

My Kickstarter pledge was incorrectly transferred to the CrowdOx portal. I've sent in a support request to inXile's Zendesk, but not very reassuring so far...

During the initial procedure from the emailed link there is also no mention of rewards such as the bonus from backing earlier inXile games, nor any spare inXile points one had on the original site. Are such things are present on the CrowdOx site once one has gone through the initial procedure?

Ereon
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Re: Missing backer rewards?

Post by Ereon » December 13th, 2017, 1:49 am

I didn't ever collect my early and repeat backer type rewards either, there is nothing about them on the CrowdOx portal once you go through the confirmation process. I understand the reasoning that InXile moved this stuff across to CrowdOx but it certainly doesn't seem like it was a positive move in some respects.

Torakusu
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Re: Missing backer rewards?

Post by Torakusu » December 27th, 2017, 1:16 am

Whatever happened to the old Backers' Portal?

Blackstorm
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Re: Missing backer rewards?

Post by Blackstorm » January 16th, 2018, 10:20 am

I've tried to complete my backer survey but it wants me to pay additional 30$. I paid everything in the old backer portal and it looks like some of my payments are not listed in the survey. I contacted support over a month ago and only received an automated message that they will review my request. Nothing else. Is this normal?

JeroenB
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Re: Missing backer rewards?

Post by JeroenB » January 16th, 2018, 4:50 pm

Blackstorm wrote: ↑
January 16th, 2018, 10:20 am
I've tried to complete my backer survey but it wants me to pay additional 30$. I paid everything in the old backer portal and it looks like some of my payments are not listed in the survey. I contacted support over a month ago and only received an automated message that they will review my request. Nothing else. Is this normal?
I contacted them in December regarding my own incorrect details on CrowdOx. They responded within a few days to ask for more details, which I provided on December 12th, but I also have not heard anything since.

InXile stated on Kickstarter on December 11th:
If you are having issues, you can write us via our support email so we can get that squared away. If you've written already, no need to follow up. We'll get to your support ticket soon.
Despite their apparently unusual definition of "soon", that statement does at least imply our requests should be in the queue.

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