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Colectors Box and Customs

Posted: November 10th, 2018, 2:06 pm
by Aemilian
Thursday I received a letter that my Collectors Box finally arrived.
Unfortunately it is at customs und they charge me 32$ custom fee.
I backed the Collectors Box for 65$ (plus shipping!) and now I should pay another 32 bucks? Why?

Re: Colectors Box and Customs

Posted: November 13th, 2018, 10:01 am
by phimseto
Aemilian, private message me the email you use for CrowdOx. I can make an inquiry as to why.

Re: Colectors Box and Customs

Posted: November 26th, 2018, 12:58 pm
by RedBard
phimseto wrote:
November 13th, 2018, 10:01 am
Aemilian, private message me the email you use for CrowdOx. I can make an inquiry as to why.
OFFTOPIC: I am apparently not authorized to write private messages as this account is new. My zendesk ticket number for damaged Double Collectors box is 8969.

Thank you kindly!

Kickstarter backer # 26,363

Re: Colectors Box and Customs

Posted: November 26th, 2018, 1:33 pm
by phimseto
Hi Redbard, will follow up with you in PM.