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Re: Backer Site Update

Posted: September 19th, 2018, 9:10 am
by Greyheart
DoctorMemory wrote:
September 18th, 2018, 12:46 pm
I am in the same boat it is listing Digital (None) for my reward no matter how many times I try to select the Steam key. Is this because I selected Steam for the remastered version which is now showing as "Locked" on the survey? Is that what is preventing me from making a choice? CrowdOx needs to get this sorted quickly!
Yep, am in exactly the same situation, i.e. seeing Digital (None), etc.

It would be very useful to have some rough timescales for a resolution from Inxile and some guidance on whether an email support ticket is required or not, or can we hold out and expect something to pop into our mailbox in say 4-5 hours, or we talking a few days?

I know things mess up but one thing that is in your control is communications, it makes a huge difference to how people react :)

Re: Backer Site Update

Posted: September 19th, 2018, 10:18 am
by Gizmo
This may seem obvious, but I will state it anyway... When I went to Crowd Ox, my reward was set to 'Digital:None'. I had to scroll to the bottom of the page and find the Open Survey link, and click it. The site gives a warning that this will set the survey to Incomplete Status, and I had to confirm opening the survey. Then I was able to change the Digital Status of my reward—after re-completing all of the remaining four steps; including reconfirming my shipping information. Only after confirming/completing the full survey again, did the choice get saved.

Afterward, I received my key in the email.

**I did not choose the Steam keys, so if there is a bug with Steam, I wouldn't know about it.

Re: Backer Site Update

Posted: October 4th, 2018, 2:37 am
by Knnmm
I bought the PREMIER COLLECTOR'S EDITION.
I got the digital rewards from Crowdox. But when will the physical version be shipped, like the "Art Book (Physical)"?

Re: Backer Site Update

Posted: October 4th, 2018, 10:33 am
by phimseto
Knnmm wrote:
October 4th, 2018, 2:37 am
I bought the PREMIER COLLECTOR'S EDITION.
I got the digital rewards from Crowdox. But when will the physical version be shipped, like the "Art Book (Physical)"?
As soon as we have a specific timeline, we'll be passing that along. It's mainly down to shipping/customs turnaround that we're waiting to confirm.

Re: Backer Site Update

Posted: October 28th, 2018, 5:48 pm
by Gizmo
US delivery of my boxed edition arrived safely; thanks. 8-)
*And the digital goods are now available from GoG accounts.

Re: Backer Site Update

Posted: October 30th, 2018, 9:09 am
by phimseto
At our last check in with the shippers on Friday, worldwide shipping began a little under two weeks and will continue into this week. Backers should be getting shipping confirmation as their shipments get picked up. Sometimes those confirmations land in spam folders, so please periodically check there as well. Still waiting on my stuff, as well.

Re: Backer Site Update

Posted: October 30th, 2018, 12:20 pm
by Gizmo
AFAIK, I got nothing in the way of a contact/tracking email; the package just showed up on the stoop.