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Getting Alpha Access

Posted: May 30th, 2018, 11:12 am
by Dragondog
So if I have pre-ordered and my package contains both alpha and beta access. How do I get access to alpha? From what I understand it is available now.

Re: Getting Alpha Access

Posted: June 2nd, 2018, 1:11 am
by tinlizzie
I also have this question.

Re: Getting Alpha Access

Posted: June 2nd, 2018, 2:08 pm
by Drool
You should have received an email with a Steam key for the Alpha.

Re: Getting Alpha Access

Posted: June 2nd, 2018, 3:57 pm
by tinlizzie
All I have recieved is a receipt from Xsolla, nothing else. Any idea where to go from there?

Re: Getting Alpha Access

Posted: June 3rd, 2018, 2:08 pm
by RonanN1
Hello :?

I have the same "problem" :( I pre-ordered the ultimate edition and I only got the Receipt on my email adress (You sent a payment of $109.99 USD to Xsolla Inc.) and that's it :(

I selected STEAM.

Re: Getting Alpha Access

Posted: June 3rd, 2018, 2:43 pm
by phimseto
Hi all, my understanding is that they are in the process of getting the keys online now. Once that is done, you will receive an email letting you know that your key is ready.

Re: Getting Alpha Access

Posted: June 4th, 2018, 1:11 am
by RonanN1
Thank you for your answer :D I guess we will wait then :)

Re: Getting Alpha Access

Posted: June 4th, 2018, 3:36 pm
by Brian the Fist
phimseto wrote:
June 3rd, 2018, 2:43 pm
Hi all, my understanding is that they are in the process of getting the keys online now. Once that is done, you will receive an email letting you know that your key is ready.
Thank you. I too, had this same question.

Re: Getting Alpha Access

Posted: June 11th, 2018, 8:54 am
by Dragondog
phimseto wrote:
June 3rd, 2018, 2:43 pm
Hi all, my understanding is that they are in the process of getting the keys online now. Once that is done, you will receive an email letting you know that your key is ready.
That's good to hear, as I hadn't received a key yet.

Re: Getting Alpha Access

Posted: June 11th, 2018, 9:50 am
by RonanN1
Guys, any news? :(

Re: Getting Alpha Access

Posted: June 11th, 2018, 10:58 am
by phimseto
RonanN1 wrote:
June 11th, 2018, 9:50 am
Guys, any news? :(
Ronan, you never received a key? I was under the impression that they're out there. Drop me a note on the support line - support AT inxile.net. Quote this, so I know it's you and I'll get you squared away!

Re: Getting Alpha Access

Posted: June 12th, 2018, 3:04 am
by RonanN1
Oki, thank you :) I'll be watching my email :oops:

Re: Getting Alpha Access

Posted: June 12th, 2018, 1:41 pm
by Dragondog
phimseto wrote:
June 11th, 2018, 10:58 am
RonanN1 wrote:
June 11th, 2018, 9:50 am
Guys, any news? :(
Ronan, you never received a key? I was under the impression that they're out there. Drop me a note on the support line - support AT inxile.net. Quote this, so I know it's you and I'll get you squared away!
Does that apply to me too? I haven't gotten a key either.

Re: Getting Alpha Access

Posted: June 13th, 2018, 3:50 pm
by Airuntheman
Nor have I. I also ordered the Alpha & Beta access addition.

Re: Getting Alpha Access

Posted: June 14th, 2018, 11:43 pm
by tinlizzie
I still have not recieved my key. This is getting beyond frustrating.

Re: Getting Alpha Access

Posted: June 16th, 2018, 11:27 am
by Garylb
I preordered my package for the Alpha and Beta. I received my payment confirmation of 109.99 from Xsolla. After 5 days I contacted Xsolla and they said I should have received something from the game maker. They said they would contact them and I should be receiving an email. Still no reply after three days. Can anyone tell me how long its takes before you receive anything from Inxile or whoever emails the codes? It would be nice when you order the game an email would explain the process.

Re: Getting Alpha Access

Posted: June 18th, 2018, 1:08 pm
by Dragondog
It has been almost three weeks for me and still nothing.

Re: Getting Alpha Access

Posted: June 18th, 2018, 1:51 pm
by phimseto
Hi all, we're not sure why this is happening, either. It's some kind of distribution system snafu on Xsolla's end as they received the alpha keys from us weeks ago. We're looking into this, and I'll try to keep this updated as soon I know more.

Re: Getting Alpha Access

Posted: June 19th, 2018, 4:58 am
by Garylb
Phimeseto thank you for your help. When I called Xsolla last week they said it was on your end. Hopefully we can get this resolved soon.

Re: Getting Alpha Access

Posted: June 19th, 2018, 9:51 am
by RonanN1
Guys check your emails... :) because I got it!

Thank you :) Installing now :twisted: