Getting Alpha Access

For all feedback on inXile's websites, company, forums and on pledges.
Dragondog
Initiate
Posts: 8
Joined: May 29th, 2018, 9:58 am

Getting Alpha Access

Post by Dragondog » May 30th, 2018, 11:12 am

So if I have pre-ordered and my package contains both alpha and beta access. How do I get access to alpha? From what I understand it is available now.

tinlizzie
Initiate
Posts: 3
Joined: June 2nd, 2018, 1:09 am

Re: Getting Alpha Access

Post by tinlizzie » June 2nd, 2018, 1:11 am

I also have this question.

User avatar
Drool
Forum Moderator
Posts: 9105
Joined: March 17th, 2012, 9:58 pm
Location: Under Tenebrosia, doing shots with Sceadu.

Re: Getting Alpha Access

Post by Drool » June 2nd, 2018, 2:08 pm

You should have received an email with a Steam key for the Alpha.
Alwa nasci korliri das.

I neither work, nor speak, for inXile.

Not too late; make it eight!

tinlizzie
Initiate
Posts: 3
Joined: June 2nd, 2018, 1:09 am

Re: Getting Alpha Access

Post by tinlizzie » June 2nd, 2018, 3:57 pm

All I have recieved is a receipt from Xsolla, nothing else. Any idea where to go from there?

User avatar
RonanN1
Initiate
Posts: 5
Joined: June 3rd, 2018, 2:06 pm
Location: Romania
Contact:

Re: Getting Alpha Access

Post by RonanN1 » June 3rd, 2018, 2:08 pm

Hello :?

I have the same "problem" :( I pre-ordered the ultimate edition and I only got the Receipt on my email adress (You sent a payment of $109.99 USD to Xsolla Inc.) and that's it :(

I selected STEAM.

User avatar
phimseto
Developer
Posts: 488
Joined: April 18th, 2012, 7:01 am

Re: Getting Alpha Access

Post by phimseto » June 3rd, 2018, 2:43 pm

Hi all, my understanding is that they are in the process of getting the keys online now. Once that is done, you will receive an email letting you know that your key is ready.

User avatar
RonanN1
Initiate
Posts: 5
Joined: June 3rd, 2018, 2:06 pm
Location: Romania
Contact:

Re: Getting Alpha Access

Post by RonanN1 » June 4th, 2018, 1:11 am

Thank you for your answer :D I guess we will wait then :)

User avatar
Brian the Fist
Initiate
Posts: 3
Joined: June 4th, 2018, 3:23 pm

Re: Getting Alpha Access

Post by Brian the Fist » June 4th, 2018, 3:36 pm

phimseto wrote:
June 3rd, 2018, 2:43 pm
Hi all, my understanding is that they are in the process of getting the keys online now. Once that is done, you will receive an email letting you know that your key is ready.
Thank you. I too, had this same question.
You face 99 Berserkers,
99 Berserkers,
99 Berserkers,
99 Berserkers.

Does your stalwart band [F]ight or [R]un?

Dragondog
Initiate
Posts: 8
Joined: May 29th, 2018, 9:58 am

Re: Getting Alpha Access

Post by Dragondog » June 11th, 2018, 8:54 am

phimseto wrote:
June 3rd, 2018, 2:43 pm
Hi all, my understanding is that they are in the process of getting the keys online now. Once that is done, you will receive an email letting you know that your key is ready.
That's good to hear, as I hadn't received a key yet.

User avatar
RonanN1
Initiate
Posts: 5
Joined: June 3rd, 2018, 2:06 pm
Location: Romania
Contact:

Re: Getting Alpha Access

Post by RonanN1 » June 11th, 2018, 9:50 am

Guys, any news? :(

User avatar
phimseto
Developer
Posts: 488
Joined: April 18th, 2012, 7:01 am

Re: Getting Alpha Access

Post by phimseto » June 11th, 2018, 10:58 am

RonanN1 wrote:
June 11th, 2018, 9:50 am
Guys, any news? :(
Ronan, you never received a key? I was under the impression that they're out there. Drop me a note on the support line - support AT inxile.net. Quote this, so I know it's you and I'll get you squared away!

User avatar
RonanN1
Initiate
Posts: 5
Joined: June 3rd, 2018, 2:06 pm
Location: Romania
Contact:

Re: Getting Alpha Access

Post by RonanN1 » June 12th, 2018, 3:04 am

Oki, thank you :) I'll be watching my email :oops:

Dragondog
Initiate
Posts: 8
Joined: May 29th, 2018, 9:58 am

Re: Getting Alpha Access

Post by Dragondog » June 12th, 2018, 1:41 pm

phimseto wrote:
June 11th, 2018, 10:58 am
RonanN1 wrote:
June 11th, 2018, 9:50 am
Guys, any news? :(
Ronan, you never received a key? I was under the impression that they're out there. Drop me a note on the support line - support AT inxile.net. Quote this, so I know it's you and I'll get you squared away!
Does that apply to me too? I haven't gotten a key either.

Airuntheman
Initiate
Posts: 1
Joined: June 13th, 2018, 3:47 pm

Re: Getting Alpha Access

Post by Airuntheman » June 13th, 2018, 3:50 pm

Nor have I. I also ordered the Alpha & Beta access addition.

tinlizzie
Initiate
Posts: 3
Joined: June 2nd, 2018, 1:09 am

Re: Getting Alpha Access

Post by tinlizzie » June 14th, 2018, 11:43 pm

I still have not recieved my key. This is getting beyond frustrating.

Garylb
Initiate
Posts: 4
Joined: June 16th, 2018, 11:09 am

Re: Getting Alpha Access

Post by Garylb » June 16th, 2018, 11:27 am

I preordered my package for the Alpha and Beta. I received my payment confirmation of 109.99 from Xsolla. After 5 days I contacted Xsolla and they said I should have received something from the game maker. They said they would contact them and I should be receiving an email. Still no reply after three days. Can anyone tell me how long its takes before you receive anything from Inxile or whoever emails the codes? It would be nice when you order the game an email would explain the process.

Dragondog
Initiate
Posts: 8
Joined: May 29th, 2018, 9:58 am

Re: Getting Alpha Access

Post by Dragondog » June 18th, 2018, 1:08 pm

It has been almost three weeks for me and still nothing.

User avatar
phimseto
Developer
Posts: 488
Joined: April 18th, 2012, 7:01 am

Re: Getting Alpha Access

Post by phimseto » June 18th, 2018, 1:51 pm

Hi all, we're not sure why this is happening, either. It's some kind of distribution system snafu on Xsolla's end as they received the alpha keys from us weeks ago. We're looking into this, and I'll try to keep this updated as soon I know more.

Garylb
Initiate
Posts: 4
Joined: June 16th, 2018, 11:09 am

Re: Getting Alpha Access

Post by Garylb » June 19th, 2018, 4:58 am

Phimeseto thank you for your help. When I called Xsolla last week they said it was on your end. Hopefully we can get this resolved soon.

User avatar
RonanN1
Initiate
Posts: 5
Joined: June 3rd, 2018, 2:06 pm
Location: Romania
Contact:

Re: Getting Alpha Access

Post by RonanN1 » June 19th, 2018, 9:51 am

Guys check your emails... :) because I got it!

Thank you :) Installing now :twisted:

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest