inXile Help Center + new support system

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sear
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Joined: March 21st, 2012, 8:30 am

inXile Help Center + new support system

Post by sear » March 19th, 2017, 6:14 pm

Hi all,

As inXile's game portfolio grows, and with multiple titles in the works, keeping up with support queries, questions and feedback has grown increasingly challenging. As a relatively small team, our ability to field messages is sometimes limited, especially in busy times around game releases.

Additionally, up until now we had primarily been using plain old email to respond to people, which worked fine during less busy times, but as our needs have ramped up, it has led to some people not getting replies as fast as they should have, or other requests occasionally falling through the cracks.

In order to both get everyone help in a more up-front way, as well as to make it easier for us to respond to your questions, we've launched a new support system and Help Center page:

https://inxile-entertainment.com/support

We will be keeping that page up to date with new info as it arises. We've often had this information available on various channels, like our backer web site, Kickstarter updates, forum posts, and elsewhere, but now it all lives together in a more organized location. If you have a question, or run into a bug or problem, we encourage you to check it out, and drop us a request if you need any more direct help.

Some of you might also know that we haven't had a dedicated community liaison for a while. This has meant that the development and production team has often spoken to you directly, but it has also meant that sometimes there have been times where it has been difficult to keep communication up. We're currently hunting for a dedicated community manager who can fill that role and help us keep an eye on your questions and concerns more effectively.

Thanks!

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Lord of Riva
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Joined: October 14th, 2014, 10:18 am

Re: inXile Help Center + new support system

Post by Lord of Riva » March 21st, 2017, 10:53 am

well then we will soon find out if the issue was someone responding or the questions not being answered due to other reasons.

Good move, hope this improves things a bit on the communication.

@Drool here is your chance, good luck ;)

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